YOUR INFORMATION, TREATED WITH CARE
Last updated: 9 September 2026
Pet Mandi is a pet food and accessories distributor based in Lahore, Punjab, Pakistan. We sell local and imported products and deliver across Pakistan. We do not sell, rent or trade customer personal information.
Information we collect
We collect information needed to run the store, process orders and provide support. This may include your name, delivery and billing address, mobile number, email address, order history, product preferences, account details, payment method, and information you send when contacting us.
The website may collect limited technical information, such as your IP address, browser details and essential cookies, to operate the cart and checkout, maintain security and prevent abuse. Pet Mandi does not receive your bank password, PIN or one-time password.
How we use information
- Process, verify, deliver and support orders.
- Send order confirmations, delivery updates and service messages.
- Answer product, availability, delivery and return questions.
- Maintain customer accounts, saved addresses and order history.
- Improve the catalogue, website and customer service.
- Meet legal, accounting, fraud-prevention and security requirements.
Sharing and security
We share only the information needed with service providers that operate the store, including hosting, e-commerce, email, payment providers when configured, and courier partners. Couriers receive the details required to deliver your parcel. We may also disclose information when required by law. We never sell, rent or trade customer data.
We use reasonable safeguards, including HTTPS, controlled administrator access and platform security features. No online system can guarantee absolute security. We retain order and account information only as long as needed for fulfilment, support, accounting, legal and security purposes.
Your choices and contact
You may ask us to review or correct your information. Account holders can update saved details through My Account. For a privacy request, email info@petmandi.com or WhatsApp +92 307 9791239.