RETURNS & REPLACEMENTS
Contact us within 48 hours of delivery before sending an item back. Include your order number so we can provide the return address and instructions.
Unopened products
A return or exchange may be requested when an item is unopened, unused and in its original packaging. The customer pays the return courier charge. We will confirm eligibility and the available resolution before the item is returned.
Opened food and perishable products
Opened pet food and other perishable products cannot be returned unless the item received is defective, damaged in transit or expired.
Damaged or expired products
Contact us within 48 hours. We may request photographs, the expiry date or batch details. The customer sends the product back and pays the return courier fee. After we receive and verify the issue, Pet Mandi will send the same product to the original delivery address. Pet Mandi covers the replacement product and its delivery.
Contact
Email info@petmandi.com or WhatsApp +92 307 9791239. Do not send a return until our team provides the return address and instructions.